Refund Policy

REFUND POLICY 

Refund Policy for Wild Oak Naturopathy and KORA Collective.

Refund Policy
In the interest of health and safety for all, Wild Oak Naturopathy and KORA Collective cannot accept the return or exchange of any products. Please choose carefully when making your purchase. To assist in making informed decisions, we have highlighted the therapeutic benefits of each product we stock.  

Australian Consumer Law Compliance
Where required under the Australian Consumer Law, Wild Oak Naturopathy and KORA Collective will accept product returns and provide an exchange, replacement, or refund (at our discretion) under the following conditions:

• The product is damaged, faulty, or the incorrect item has been received.
• Proof of purchase, such as a tax invoice or receipt, is provided.  

Procedure for Damaged or Faulty Products
Claims for damaged or faulty products must be reported to Wild Oak Naturopathy and KORA Collective within 7 days of delivery. If you believe you qualify for a return, please email info@wildoaknaturopathy.com.au within 7 days of delivery with proof of purchase. Our team will respond as soon as possible with further instructions. 

Rights Reserved
Wild Oak Naturopathy and KORA Collective reserves the right to deny an exchange, replacement, or refund if the item is not deemed damaged or faulty. 

Return Instructions
If your return is accepted, Wild Oak Naturopathy and KORA Collective will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Refund Processing
If your return is approved, a refund will be processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us. 

Non-Returnable Items
Wild Oak Naturopathy and KORA Collective does not accept returns on sale items or gift cards. 

Contact Information
For any return questions, you can always contact us info@wildoaknaturopathy.com.au.

By purchasing from Wild Oak Naturopathy and KORA Collective, you agree to this refund policy.